In a recent announcement, RELEX Solutions proudly revealed its outstanding achievements as it wrapped up 2023, showcasing remarkable growth in annual recurring revenue (ARR), customer net promoter score (NPS) satisfaction, and a surge in new customer acquisitions. Throughout the year, RELEX witnessed an impressive 42% year-over-year increase in reported subscription revenue, marking the 66th consecutive quarter of ARR growth in Q4 2023.
The substantial growth can be attributed to a series of new and expanded partnerships with retailers and consumer goods companies worldwide, recognizing the profound value embedded in RELEX’s innovative supply chain and retail planning solutions. Boasting a flawless track record of successful implementations over a decade-plus history, RELEX is known for delivering quick time to value.
Mikko Kärkkäinen, group CEO, and co-founder of RELEX Solutions expressed his satisfaction, stating, “The bedrock of our customer promise lies in delivering measurable, impactful results, very quickly. We stand by the premise of ‘doing what we say we’re going to do’ which not only instills trust but confidence. I’m very proud of our growth this year, which is directly attributed to the lasting relationships we form with customers from day one.”
In the course of 2023, RELEX sealed almost 200 customer deals, including 73 net-new customers. Prominent additions to their clientele in 2023 include A.F. Blakemore & Son, bp, Casey’s, Fressnapf, Koala Furniture, Obramax, OXXO, PriceSmart, United Natural Foods, US Foods® CHEF’STORE™ and 7-Eleven Australia.. Notably, 31% of existing customers chose to expand their business with RELEX, underlining the substantial business value they gain from the partnership. RELEX’s outstanding performance is reflected in its global NPS rating, reaching an impressive 61, well above the industry average for SaaS companies, which typically hovers around 40.
With the recent acquisition of Optimity, RELEX welcomed over 80 customers from highly complex manufacturing and food and beverage industries, including Blendwell, Bubbies Ice Cream, and Finsbury. These additions further enhance RELEX’s portfolio, joining esteemed consumer goods companies such as Altia, Angulas Aguinaga, Atria, Hennig-Olsen, Maag Group, and Saarioinen. Across retail, wholesale distribution, and manufacturing, RELEX boasts a portfolio of over 500 satisfied customers, solidifying its position as a leader in supply chain and retail planning solutions.
About RELEX
RELEX Solutions provides a unified supply chain and retail planning platform that aligns and optimizes demand, merchandising, supply chain, operations, and production planning across the end-to-end value chain. We help retailers and consumer goods companies like ADUSA, AutoZone, Coles, Dollar Tree and Family Dollar, M&S Food, PetSmart, and The Home Depot drive profitable growth across all sales and distribution channels, leading to higher product availability, increased sales, and improved sustainability. Learn more at: https://www.relexsolutions.com/customers/.