Pitney Bowes, a prominent global shipping and mailing company specializing in technology, logistics, and financial services, has recently unveiled an innovative returns drop-off network in collaboration with PackageHub, the second-largest franchise system of retail shipping stores in the U.S. This initiative allows for no-box and no-label returns at nearly 1,000 convenient locations across the country, with plans for hundreds more to be added soon. Importantly, this service comes at no extra cost to both retailers and consumers.
The introduction of this returns drop-off network is a significant step forward in enhancing the convenience of returns for online shoppers. E-commerce brands already utilizing Pitney Bowes returns service and its platform partners will seamlessly gain access to this extensive drop-off network without the need for additional integration. Notably, this expansion complements Pitney Bowes’ existing network of 30,000 postal locations, where they currently offer no-label returns.
This strategic collaboration aims to streamline the returns process, providing a hassle-free experience for both businesses and consumers. With the convenience of no-box and no-label returns at numerous locations, Pitney Bowes and PackageHub are setting a new standard in the e-commerce returns landscape, making it easier and more accessible than ever before. Stay tuned for more updates as the drop-off network continues to expand, offering a sustainable and efficient solution for handling returns in the evolving world of online retail.
E-commerce returns stand out as one of the fastest-growing expenses for retailers, and this trend is poised to intensify, particularly given the unprecedented surge in online shopping during the holiday season,” stated Gregg Zegras, EVP and President of Global E-commerce at Pitney Bowes. “With our longstanding presence in the e-commerce returns service industry, the launch of our network in collaboration with PackageHub marks a significant milestone. This partnership grants us access to PackageHub’s extensive network of premium drop-off locations across the United States, making our returns service the most comprehensive in the market. It not only reduces the cost of returns for retailers but also enhances the overall consumer experience.”
Brandon Gale, CEO of PackageHub, expressed enthusiasm about the collaboration, stating, “By aligning with Pitney Bowes, we are well-positioned to deliver a premium returns experience to both merchants and consumers through PackageHub Returns. This partnership seamlessly aligns with Pitney Bowes’ returns approach, complementing our strategic vision. We are excited to welcome them into the PackageHub family, and we believe this collaboration adds incredible value to our expanding network of PackageHub store owners.”
The introduction of the new returns drop-off network is a win-win for both retailers and consumers, offering several key advantages:
- Reduced Exceptions during Processing:
- No-label returns using a QR code have demonstrated up to a 30% reduction in exceptions compared to packages labeled by consumers. Each exception streamlines return processing costs for retailers and expedites customer refunds.
- Reduction of Fraud:
- No-box returns significantly decrease the likelihood of incorrect or invalid items being returned, a common tactic employed by fraudsters. Pitney Bowes’ recent BOXpoll retailer survey revealed that nearly 40% of online retailers consider returns fraud one of their top challenges.
- Increased Consumer Convenience:
- With the surge in online shopping since the COVID-19 pandemic, consumers increasingly view return drop-off locations as a convenient option, especially for nearly one-third of consumers who lack a secure place to leave packages at home for carrier pickup.
This innovative approach not only addresses the rising challenges in e-commerce returns but also sets a new standard for efficiency and convenience in the rapidly evolving online retail landscape. Stay tuned for more updates as this collaborative effort continues to redefine the returns experience for both retailers and consumers alike.
About Pitney Bowes
Pitney Bowes is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to reduce the complexity of sending mail and parcels. For the latest news, corporate announcements, and financial results visit https://www.pitneybowes.com/us/newsroom.html. For additional information visit Pitney Bowes at www.pitneybowes.com.
About PackageHub Business Centers©
Established in 2019, PackageHub Business Centers has rapidly grown into the second-largest franchise system of retail shipping stores and business centers in the United States. Boasting an expansive network of nearly 1,000 locations nationwide and growing, PackageHub stands as a testament to innovation within non-traditional franchise models. Comprised of independent retail shipping store owners, the national store network is dedicated to delivering fast and friendly mail and parcel services, providing outstanding service and convenience in neighborhoods across America. For more information, visit www.PackageHub.net.