Wizz Air Empowers Travelers with New ‘My Journey’ App Feature Ahead of Busy Summer Season
Wizz Air, recognized as EMEA’s most environmentally sustainable airline, has unveiled “My Journey,” an innovative new feature in its mobile app designed to give passengers greater control and visibility over their travel experience—especially in times of disruption. This strategic rollout comes as summer air traffic is forecast to surge 5% above 2024 levels, surpassing even pre-COVID records. With mounting concerns over limited air traffic control capacity and increasingly unpredictable weather across Europe, Wizz Air’s latest technology aims to simplify and enhance the customer journey during one of the busiest and most volatile travel seasons.
Real-Time Control, Right from Your Phone
The “My Journey” feature integrates flight updates, disruption management, and travel assistance into a single streamlined dashboard within the Wizz Air mobile app. Travelers will no longer need to switch between emails, texts, or phone calls to stay informed. Instead, all relevant updates and actions can be accessed in one place, in real-time, and in the passenger’s preferred language.
Key benefits include:
- Instant Flight Tracking: View live updates on check-in, boarding times, and gate numbers.
- Disruption Support: Know immediately if you’re eligible for meal vouchers, hotel accommodations, or other support during delays.
- Self-Service Options: Redeem vouchers, choose alternative flights, or request a refund directly through the app.
- Faster, Stress-Free Decisions: Make quick, informed choices during unexpected changes, avoiding long wait times and uncertainty.
“It’s not just about flying, it’s about feeling in control during those frustrating moments,” said Boglarka Spak, Wizz Air’s Head of Customer Experience. “With ‘My Journey,’ we’re giving our customers the tools to own their travel experience, no matter what happens. This is the next big step in our Customer First Compass journey.”
Addressing Summer Travel Challenges Head-On
Launching during the high-travel summer period, the app’s new functionality is specifically tailored to support passengers during weather- and congestion-related disruptions. As many European regions brace for heatwaves and increased air traffic congestion, Wizz Air is proactively preparing to reduce passenger stress and confusion.
The airline expects “My Journey” to help passengers avoid the usual bottlenecks and stress points by simplifying access to crucial services. For example, rather than queuing at service counters or waiting on hold, passengers can immediately access vouchers or rebooking options via the app.
A Major Leap in Customer Experience Strategy
The “My Journey” feature reflects Wizz Air’s broader transformation strategy under its Customer First Compass framework. Built around four pillars—Product, Price, Service, and Communication—the initiative aims to revolutionize every interaction between the airline and its customers.
Under this framework, the airline is committed to:
- Investing in modern digital tools and passenger-facing technology
- Offering fair and affordable pricing
- Providing reliable service even in high-pressure travel periods
- Enhancing proactive communication so travelers always feel informed
As part of this broader vision, Wizz Air has committed €14 billion over the next three years to improve customer touchpoints across its network. This investment covers technology upgrades, operational improvements, and customer support enhancements—all focused on punctuality, innovation, and delivering peace of mind.
The “Communication” pillar is particularly central to the “My Journey” initiative. Wizz Air emphasizes that timely and clear updates—whether about flight statuses, policy changes, or compensation options—are vital to customer trust and satisfaction.
Wide Availability and Phased Rollout
“My Journey” begins its rollout on July 9 and will be available in phases to all app users who are logged into their accounts. With more than 35 million downloads of the Wizz Air mobile app across Apple, Google, and Huawei platforms, the airline expects wide adoption and significant user engagement.
Whether it’s a seasoned business traveler or someone flying for the first time, Wizz Air believes the new feature will make air travel more manageable, responsive, and transparent. As the airline continues to grow and redefine low-cost air travel across Europe and beyond, “My Journey” signals a future where passengers stay informed and in control—wherever they fly.