Cargojet Secures ISO 9001:2015 Quality Standard Accreditation for 23rd Consecutive Year, Reinforcing Leadership in Canadian Air Cargo
Cargojet Inc. announced today that it has successfully retained its ISO 9001:2015 Quality Standard Accreditation for the twenty-third consecutive year, reaffirming its place as the only Canadian air cargo carrier to consistently hold this prestigious certification. The milestone underscores Cargojet’s unwavering dedication to operational excellence, safety, reliability, and customer satisfaction across its national and international operations.
For over two decades, the ISO 9001 standard has served as a cornerstone of Cargojet’s organizational framework. This globally recognized benchmark for quality management systems ensures that accredited organizations continuously evaluate, document, and improve their processes. Cargojet’s ability to retain the certification year after year highlights the company’s disciplined approach to maintaining the highest standards while adapting to the evolving needs of the air cargo industry.
Commitment to Excellence
The ISO 9001:2015 certification is not granted lightly; it requires companies to undergo rigorous external audits and demonstrate continuous improvement in quality assurance processes. Cargojet’s achievement reflects the Corporation’s strong culture of accountability and its long-term vision of setting industry benchmarks rather than simply meeting them.
“This accreditation reinforces Cargojet’s commitment to delivering high-quality, safe, reliable, and timely service every day. It reflects the ongoing reviews and audits of our quality management systems to ensure they are effectively implemented. Most importantly, it is a testament to the dedication of our team, whose efforts consistently exceed customer expectations while upholding the highest standards, processes, and procedures,” said Jamie B. Porteous and Pauline Dhillon, Co-Chief Executive Officers of Cargojet.
Their statement highlights the human element behind the certification—underscoring that while technology, compliance, and structured systems are critical, it is the workforce’s expertise, discipline, and dedication that truly drive Cargojet’s ability to maintain such recognition.
ISO 9001:2015 – Why It Matters in Air Cargo
ISO 9001:2015 is widely regarded as the most recognized quality management system (QMS) certification across industries worldwide. For a highly regulated and operationally intensive sector like air cargo, the standard plays a particularly vital role. It requires organizations to:
- Implement structured management systems that address all aspects of operations.
- Maintain consistency in service delivery and process execution.
- Identify risks and opportunities to drive continual improvement.
- Focus on customer satisfaction, ensuring that client needs are not just met but exceeded.
- Demonstrate accountability through regular audits, documentation, and compliance verification.
For Cargojet, adhering to these principles translates into measurable business outcomes. The company is able to manage a complex network of overnight deliveries, charter services, and international freight operations with precision and reliability. The ISO certification thus reassures customers—from major e-commerce companies to government agencies and global freight forwarders—that their shipments are handled under the strictest quality controls in the industry.
Cargojet’s Unique Position in Canada
What makes this achievement especially noteworthy is that Cargojet remains the only Canadian air cargo carrier to consistently hold ISO 9001 certification. This distinction sets it apart in a competitive market where service reliability and compliance are critical differentiators.
Canada’s geography, characterized by vast distances, remote communities, and weather challenges, makes reliable air cargo operations indispensable to the economy. Cargojet’s certification serves as both a symbol and a practical guarantee of its ability to deliver in all circumstances—whether transporting e-commerce parcels during peak shopping seasons, urgent medical supplies in emergencies, or time-sensitive freight for global supply chains.
By retaining the accreditation for twenty-three years, Cargojet has demonstrated not only operational excellence but also a commitment to consistency. In industries such as aviation and logistics, where customers depend on punctuality and precision, that consistency is often the deciding factor in long-term partnerships.
Culture of Continuous Improvement
Maintaining ISO certification requires far more than passing an audit once a year. It involves cultivating a culture of continuous improvement, where every department—from operations and maintenance to customer service and safety—strives to refine its processes.
Cargojet has embedded this philosophy into its corporate DNA. The company invests significantly in:
- Employee Training and Development: Ensuring staff are not only familiar with quality standards but empowered to take ownership of implementing them.
- Advanced Technology and Systems: Deploying leading-edge software, automation, and tracking systems to enhance efficiency and transparency.
- Safety Management: Upholding strict adherence to aviation safety protocols that align with global regulatory standards.
- Customer-Centric Practices: Regularly engaging with clients to measure satisfaction and adapt services to meet emerging needs.
This holistic approach ensures that every flight, every shipment, and every customer interaction reflects Cargojet’s brand promise of reliability and quality.
Enduring Value for Customers and Stakeholders
For Cargojet’s customers, the ISO 9001:2015 certification provides confidence that their supply chain partner operates under a framework designed to minimize errors, optimize efficiency, and maximize reliability. For investors and stakeholders, the retention of the certification for more than two decades underscores the Corporation’s stability, governance strength, and long-term value creation.
Furthermore, ISO certification supports Cargojet’s environmental and sustainability commitments. Efficient processes often result in lower waste, reduced rework, and optimized resource usage—contributing to more sustainable aviation practices.
As global trade and e-commerce continue to grow, the demand for reliable, high-quality air cargo services is expected to rise sharply. Cargojet’s consistent ISO certification positions the company as a trusted partner equipped to meet that demand.
In an environment where supply chain resilience has become a strategic priority, organizations across industries are increasingly selecting logistics partners that can demonstrate verifiable standards of excellence. Cargojet’s ISO 9001:2015 accreditation is therefore not just a certification but a competitive advantage.
Looking ahead, Cargojet has signaled its intention to continue raising the bar. By investing in next-generation aircraft, expanding international networks, and further digitizing its operations, the company aims to ensure that its quality standards evolve in tandem with industry advancements.
Cargojet’s successful retention of the ISO 9001:2015 Quality Standard Accreditation for the twenty-third consecutive year is more than a ceremonial milestone—it is a reaffirmation of its commitment to excellence, safety, reliability, and customer satisfaction. As the only Canadian air cargo carrier to maintain this certification year after year, Cargojet has set itself apart as a leader in operational quality and a trusted partner in the global supply chain.
Through continuous improvement, disciplined execution, and an unwavering focus on customer needs, Cargojet continues to strengthen its reputation as the premier air cargo provider in Canada and beyond. This achievement stands as a testament not only to the Corporation’s robust systems and processes but also to the dedication of its people—who remain at the heart of every success.