ArcBest® (Nasdaq: ARCB), a leader in supply chain logistics, has announced a series of leadership and organizational updates aimed at advancing the company’s strategic priorities and driving sustainable, long-term growth. These updates, which are set to take effect on February 1, 2025, signify ArcBest’s commitment to adaptability, innovation, and excellence in addressing the complexities of modern supply chains.
Driving Growth Through Strategic Leadership Changes
Judy R. McReynolds, ArcBest Chairman and CEO, commented on the changes: “As customer supply chains continue to evolve and become increasingly complex, ArcBest keeps taking steps that ensure our customers have the right solutions and capacity to meet their needs. The leadership and organizational updates announced today reflect our commitment to continuous improvement and innovation. One of the top priorities of our executive team is to remain flexible and responsive to customer needs and market changes while ensuring alignment between our strategy and organizational structure.”
Key Leadership Appointments
Eddie Sorg: Chief Commercial Officer
Previously serving as Chief Operating Officer of Asset-Light Logistics, Eddie Sorg has been appointed Chief Commercial Officer (CCO). In this role, Sorg will oversee marketing, sales, customer support, customer experience, and yield functions. His focus will be on optimizing workflows across teams to maximize revenue velocity. By aligning revenue-generating functions under one leader, ArcBest aims to provide a unified approach to securing and seamlessly serving customers.
With 30 years of experience, Sorg brings a wealth of expertise to the position. Throughout his career, he has played a pivotal role in numerous initiatives that have significantly impacted ArcBest’s profitability and customer satisfaction. His leadership in implementing space-based pricing for less-than-truckload (LTL) shipments and advancing pricing methodologies for Managed Solutions has been instrumental in enhancing the company’s market position. Sorg’s deep understanding of customer needs and market dynamics will continue to guide ArcBest’s customer-centric strategies.
Christopher Adkins: Chief Strategy Officer
Christopher Adkins, previously Vice President of Yield Strategy and Management, has been named Chief Strategy Officer (CSO). In his new role, Adkins will oversee the company’s strategy management, data science, and process improvement teams. His leadership will focus on advancing ArcBest’s most critical initiatives, optimizing operational efficiency, and enhancing data-driven decision-making processes.
Adkins has over 12 years of experience at ArcBest and has been a driving force behind several transformative initiatives. Notably, he contributed to the Dynamic LTL pricing initiative and played a key role in automating volume price quotes and tractor detention charges. These efforts have streamlined operations and improved customer experiences. Adkins’ ability to lead high-impact strategic projects positions him as a vital leader in ArcBest’s ongoing evolution.
Dennis Anderson: Chief Innovation Officer
Dennis Anderson will continue to serve as Chief Innovation Officer following his appointment in September 2024. He will remain focused on innovation and technology initiatives that address customer challenges, create efficiencies, and unlock new revenue streams. Anderson’s efforts will accelerate ArcBest’s growth while ensuring the company stays at the forefront of technological advancements in the logistics industry.
Steven Leonard: Transition to Retirement
Steven Leonard, who has been with ArcBest for 24 years, plans to retire in June 2025. Until then, he will continue to lead the company’s asset-light logistics operations through a transition period. McReynolds expressed gratitude for Leonard’s contributions: “On behalf of the Board and management team, I’d like to thank Steven for his many contributions to ArcBest for more than two decades. His leadership and dedication have been invaluable.”
Strengthening Organizational Alignment
ArcBest’s leadership changes are designed to enhance organizational alignment with strategic priorities. By bringing together key functions under experienced leaders, the company aims to ensure seamless collaboration, improve decision-making, and deliver superior customer experiences. These updates reflect ArcBest’s proactive approach to navigating market dynamics and maintaining its competitive edge.
Leadership Development and Future Growth
McReynolds highlighted the role of ArcBest’s robust leadership development programs in cultivating the next generation of leaders. “We are confident ArcBest remains well positioned for the long term,” she said. “Our newly appointed leaders bring a wealth of experience and fresh perspectives that will drive innovation and ensure we continue to meet the evolving needs of our customers.”
Profiles of New Leaders
Christopher Adkins
Christopher Adkins, the new Chief Strategy Officer, brings over a decade of experience to his role. He joined ArcBest in 2012 as a Pricing Analyst and has since held various leadership positions, including Manager of Engineering and Technology, Director of Yield Strategy, and Vice President of Yield Strategy and Analytics. Adkins’ educational background includes a bachelor’s degree in industrial engineering from the University of Arkansas. His strategic vision and expertise in data-driven decision-making will be instrumental in advancing ArcBest’s goals.
Eddie Sorg
Eddie Sorg, ArcBest’s new Chief Commercial Officer, has been with the company since 1995. He began his career as a Pricing Analyst and has held roles such as ABF Director of Revenue Accounting, ABF Director of Pricing, and Vice President of Yield Management. Sorg’s innovative approach to pricing and revenue management has significantly contributed to ArcBest’s growth. He holds a bachelor’s degree in industrial engineering from the University of Arkansas and is committed to delivering exceptional customer experiences.