As May marks National Moving Month, Atlas® Van Lines, AAA® and American Trucking Associations (ATA)® are educating consumers about the evolving professional moving process and the technology tools available to ensure a safe and successful move. May kicks off one of the busiest moving seasons of the year, and it is more important than ever for customers to have the tools they need to identify reputable, professional movers and make their move as seamless as possible.
In our 75 years of business, Atlas has accumulated countless moving miles and adapted to meet the modern needs of its customers to ensure millions of safe and successful relocations worldwide,” said Ryan McConnell, President and COO, Atlas Van Lines. “Today’s consumers seek instant updates, timely deliveries, and utmost transparency from professional moving companies, which is why Atlas continues to invest in the partnerships, technology and tools to exceed customer expectations.”
Today, all Atlas Agents follow the ATA Moving & Storage Conference ProMover certification program, which is designed to fight imposters, known within the industry as “rogue operators.” To qualify as a ProMover, companies must pass a rigorous review of professional business standards, including verification of operations and complaint history, and observe all Federal Motor Carrier Safety Administration and Surface Transportation Board consumer regulations. For over 15 years, Atlas has also partnered nationally with AAA for its 58 million members to offer additional transparency, reliability and peace of mind during moves. To ensure new and better ways to serve, Atlas also recognizes the need to accelerate digital innovations that improve and simplify the customer experience at every step of their move, such as:
- Atlas® Customer Portal: This is an application customers can use to manage their full-service move online with Atlas from home or on the go. Whether a customer needs to change their profile, learn more about the professional van operator who will be moving their belongings, track an order, access moving documents, or file a claim, the Atlas Customer Portal can help customers do this and more in one central location.
- AtlasNet® Inventory: AtlasNet® Electronic Inventory protects customers’ belongings during every step of their move. Electronic Inventory eliminates the traditional pen-and-paper method for tracking inventory and allows customers to digitally access and view their belongings anytime, anywhere, to confidently ensure their safe arrival.
- Yembo.ai®: Yembo’s advanced AI Workflow Companion now serves as the exclusive virtual survey and estimating platform for Atlas Van Lines throughout the United States and Canada. Whether through self-service options, virtual consultations, or in-person surveys, the tool employs AI to analyze video footage of clients’ belongings to ensure precise volume and item detail assessments.
“Moving can be an exciting, but hectic time – the last thing families should have to worry about is whether their possessions will arrive at their new home,” said Ryan Bowley, Executive Director of the American Trucking Associations’ Moving & Storage Conference. “Taking time to learn about the moving process, including ways to spot a reputable mover, can help cut through the noise and ensure a more successful move.”
“AAA strives to partner with top tier brands that deliver differentiated offers and experiences to our members when and where they need us most,” said Scott Parker, Vice President of Strategic Partnership Development for AAA. “As the busiest moving season approaches, we remind our members that AAA has long partnered with a leading and trusted brand to provide a stress-free and cost-effective full service moving option. Atlas Van Lines is just that – guaranteeing the safe and secure transportation of our members’ belongings from point A to point B.”