In a triumphant close to 2023, Deliveright, the force behind the AI-driven logistics and delivery platform Grasshopper, reported a staggering 147% surge in customer accounts. This included a groundbreaking deal with a multi-billion dollar transportation giant—the company’s largest account to date. The expansion continued as Deliveright extended its delivery lanes to cover all 50 states, ensuring a comprehensive first-to-last-mile white glove delivery experience nationwide.
Deliveright’s strategic growth in 2023 included the establishment of delivery hubs in new markets such as Alaska, Hawaii, Minnesota, North Dakota, Puerto Rico, South Dakota, and Vermont. The move aimed at enhancing service speed in cities like Austin, El Paso, Las Vegas, Lincoln, Louisville, and Omaha. As of January 2024, Deliveright’s coverage spans over 91% of all zip codes in the country. This expanded reach facilitated the introduction of new service offerings like less-than-truckload (LTL) delivery, optimizing efficiency without compromising on the high standards of white-glove delivery, including room of choice and assembly upon delivery.
Key Highlights from 2023:
- Full truckload (FTL) service now covers all 50 states, marking a 10-state increase
- Grasshopper’s technology garnered over 3,000 five-star reviews
- Transit times decreased by an average of 15%, reaching 50% improvement in some shipping lanes
Deliveright’s commitment to customer satisfaction is evident in the thousands of positive reviews detailing seamless delivery experiences. A recently released research delves into the crucial link between delivery experience and overall customer satisfaction. The study analyzed customer reviews from major furniture retailers, revealing that 20% of reviews mentioned negative delivery experiences. Retailers with the poorest delivery reviews also had the lowest overall consumer ratings, underscoring the pivotal role delivery plays in shaping brand sentiment.
Doug Ladden, co-founder, and CEO at Deliveright emphasized, “Our customers’ reputations depend on a delightful shopping experience—and it doesn’t end after checkout. Every step of the delivery process must be seamless, transparent, and considerate of the consumers’ needs, and we are proud to provide the technology that makes that possible anywhere in the country. With increased online sales of big and bulky products, shipments across the supply chain will need to be more reliable and efficient than ever.
To learn more about Deliveright and Grasshopper, visit www.deliveright.com and www.grasshopperlabs.io.
About Deliveright
Deliveright connects domestic retailers to a network of local delivery companies in all 50 states, Canada, and Puerto Rico through its proprietary Grasshopper technology, the industry’s most robust AI-powered logistics platform. Grasshopper automates manual supply chain processes and complicated logistics from the first to the final mile. With a specialty in white-glove delivery of big and bulky goods, Deliveright’s Grasshopper technology enables real-time data and delivery tracking from the point of origin to the final destination for both shippers and consumers. Grasshopper combines order management (OMS), warehouse management (WMS), and transportation management services (TMS), to support the delivery-first era of commerce. Since 2018, Deliveright, headquartered in NC, has licensed its technology to delivery and freight companies across North America and Canada. To learn more about Deliveright and Grasshopper, visit www.deliveright.com and www.grasshopperlabs.io.