Delta Air Lines Named Best Airline Staff Service in North America at 2025 Skytrax Awards
Delta Air Lines has added yet another accolade to its growing list of industry honors in 2025, having been named the winner of the Best Airline Staff Service in North America by Skytrax, one of the most prestigious and globally respected aviation rating organizations. The recognition, which is based solely on passenger feedback, reaffirms Delta’s strong focus on service excellence, customer care, and a company-wide culture centered on people.
The award was presented during the Skytrax World Airline Awards ceremony held at the 2025 Paris Air Show, a globally significant event for aviation stakeholders. This marks a major milestone for Delta, highlighting its enduring dedication to creating a premium travel experience grounded in empathy, professionalism, and consistency.
A Recognition Rooted in the Customer Voice
Unlike some industry accolades that are judged by panels or insiders, the Skytrax World Airline Awards are entirely determined by passengers through an independent customer satisfaction survey. This gives the award unique significance, as it directly reflects the experiences and perceptions of travelers across the globe.
“This recognition is a tribute to the Delta people who bring their best to every customer on every one of our 5,000 daily flights,” said Matteo Curcio, Delta’s Senior Vice President for Europe, the Middle East, Africa, and India. “We’re honored that 200 million customers choose Delta each year and trust us to be part of their journey. Skytrax is the gold standard in airline rankings, which makes this award especially meaningful.”
Delta’s achievement is not just an isolated moment of success but part of a larger pattern of positive momentum. The airline has also recently received other high-profile industry honors, including being named Best Global Airline for the Americas by the Airline Passenger Experience Association (APEX) and earning praise from The Points Guy, a leading travel information platform. Together, these recognitions speak to Delta’s sustained focus on delivering an elevated and customer-centered experience.
A Culture Where Service and People Come First
What sets Delta apart from its peers in North America, according to Skytrax, is not just operational efficiency but the genuine warmth and professionalism that its employees bring to every stage of the travel journey. From ticket counters to gates, and from inflight service to arrival assistance, Delta’s people are celebrated for making personal connections that transform standard flights into memorable experiences.
“Delta’s win for Best Airline Staff Service in North America reflects the consistently high level of service delivered by their frontline teams,” said Edward Plaisted, CEO of Skytrax. “This award is not just about performance – it’s about the personal connection that customers feel when flying with Delta.”
This human touch is at the core of Delta’s identity. The airline has embedded a “people-first” philosophy throughout its operations, a strategy that includes comprehensive employee training, recognition programs, and support systems that empower team members to go above and beyond for customers. In an era where automation and digital interactions are becoming more prominent, Delta has doubled down on the value of human engagement — and it’s paying off.
Investments That Reinforce the Customer Journey
Delta’s commitment to service excellence extends beyond its frontline staff. The airline continues to invest heavily in technology, amenities, and training programs that enhance the customer journey at every step.
One of the most notable recent enhancements is the expansion of Delta Sync Wi-Fi, a fast and free internet service available to SkyMiles members and powered by T-Mobile. This amenity aims to make connectivity seamless and accessible throughout the travel experience, enabling passengers to stay productive or entertained from takeoff to touchdown.
Additionally, Delta has refreshed its onboard amenities, upgraded cabin features, and rolled out advanced hospitality training for employees in customer-facing roles. These upgrades are designed to elevate both the tangible and intangible elements of the travel experience—blending comfort, convenience, and thoughtful service.
From improved check-in processes and streamlined baggage handling to more comfortable seating and inflight dining, Delta is focused on creating a frictionless journey that balances modern expectations with classic service values.
Setting the Standard for Airline Service in North America
This 2025 win marks Delta’s fourth time receiving the Skytrax award for Best Airline Staff Service in North America, reinforcing a longstanding reputation for excellence. Each of these wins is a testament to the airline’s ability to maintain high service standards in a constantly evolving industry landscape.
The airline’s leadership emphasizes that its strength lies in its people. Delta’s team members are empowered to lead with purpose and deliver service from the heart—whether accommodating special requests, assisting during delays, or simply greeting passengers with a smile.
Whether travelers are flying for business, leisure, or family reasons, they can count on Delta to deliver a premium experience shaped by dedication, attentiveness, and genuine care. And with more than 5,000 daily flights and a customer base of over 200 million travelers per year, the scale and consistency of that experience are unmatched.
Momentum Through Excellence
As Delta moves forward into the second half of 2025 and beyond, the airline shows no signs of slowing its commitment to innovation, customer service, and operational excellence. New routes, partnerships, and service offerings are on the horizon, all designed to reinforce Delta’s position as a global leader in customer experience.
The Skytrax recognition not only validates the work done to date but also energizes the airline’s teams to aim even higher. At a time when travelers have more choices than ever, Delta’s focus on people — both its employees and customers — continues to be its most powerful differentiator.
In an industry often defined by disruption, regulation, and rapid change, Delta’s consistent approach to service and customer care serves as a model for how airlines can create long-term loyalty and deliver value at every altitude.
Delta’s 2025 Skytrax award for Best Airline Staff Service in North America is more than a trophy — it’s a reflection of the trust, gratitude, and positive experiences shared by millions of travelers. It’s a milestone that recognizes Delta’s unwavering commitment to its people, its passengers, and its promise to keep raising the bar for what great airline service looks like.
With a legacy of excellence and a future defined by innovation and care, Delta continues to redefine what it means to fly better.