GXO Logistics, Inc., the world’s leading pure-play contract logistics provider, proudly announces the successful acquisition of PFSweb (PFS) and the subsequent win of Glossier’s direct-to-consumer fulfillment operations. GXO will now oversee Glossier’s business-to-business order fulfillment for its retail partners in the U.S.
Jorge Guanter, President, of Americas and Asia Pacific, GXO, expresses enthusiasm about this new partnership in the health and beauty industry, stating, “We’re excited to add Glossier as a GXO customer. The combined expertise of GXO and PFS will enhance efficiency, drive productivity, and elevate the overall customer brand experience. We look forward to supporting Glossier’s growth and delighting its consumers.”
Building on the success of their collaboration in the U.K., PFS has recently taken on the management of direct-to-consumer order fulfillment for Glossier’s U.S. e-commerce customers and business-to-business fulfillment for retail locations, using distribution centers in Las Vegas and Dallas. The comprehensive logistics solution also includes managed transportation services for Glossier in the U.S.
Kinta Gates, Vice President of Supply Chain and Operations, at Glossier, expresses excitement about leveraging GXO’s technology, scale, and industry expertise, stating, “We’ve partnered with PFS since 2020, and now that PFS is part of GXO, we are excited to leverage the technology, scale and expertise of an industry leader like GXO to further our growth in the U.S.”
With the acquisition of PFS in October 2023, GXO has expanded its capabilities to offer customized, premium customer experiences to leading beauty and wellness companies, ranging from start-ups to globally recognized brands. The pick and pack operations adhere to the most detailed specifications, ensuring a memorable unboxing experience for consumers.
Zach Thomann, Division President, PFS, now part of GXO, emphasizes the fulfillment strategy’s success, saying, “Expanding our Glossier partnership from the U.K. to the U.S. is another example of how we are executing our multi-node fulfillment strategy. Servicing existing customers in multiple geographies while replicating the same brand-centric fulfillment operations is a key value proposition PFS now brings to GXO. We are excited to build on this momentum together with Glossier.”
Following the acquisition, GXO has taken over the operation of a distribution center in Southampton, England, fulfilling Glossier’s orders since 2020 across the U.K. and Europe, supporting Glossier’s direct-to-consumer e-commerce business with personalized, branded fulfillment operations.
About GXO Logistics
GXO Logistics, Inc., is the world’s largest pure-play contract logistics provider and is benefiting from the rapid growth of e-commerce, automation, and outsourcing. GXO is committed to providing a diverse, world-class workplace for more than 130,000 team members across more than 970 facilities totaling approximately 200 million square feet. The company partners with the world’s leading blue-chip companies to solve complex logistics challenges with technologically advanced supply chain and e-commerce solutions, at scale and with speed. GXO corporate headquarters is in Greenwich, Connecticut, USA. Visit GXO.com for more information and connect with GXO on LinkedIn, X (formerly Twitter), Facebook, Instagram and YouTube.
About Glossier
Glossier is a beauty brand inspired by real life, whose vision is to change how the world sees beauty. The brand launched in 2014 with four essential products that emphasize “glowy, dewy, skin.” Today, Glossier has over 46 everyday essential products spanning skincare, makeup, fragrance, and body care, as well as a successful line of merch, a passionate dedicated following of more than 2.7 million followers on Instagram and 1.5B TikTok views on #Glossier. Glossier has 11 owned experiential retail locations and has just launched a wholesale partnership with Sephora in North America.