UPS Unveils UPS Global Checkout: Revolutionizing International Online Shopping
In a groundbreaking move for global e-commerce, UPS has officially launched UPS Global Checkout, a cutting-edge service designed to eliminate unexpected import fees for international online shoppers. This new service ensures that consumers know the total cost of their purchase, including all applicable duties, taxes, and fees, before completing their transactions. By offering full cost transparency, UPS aims to transform the international shopping experience, boost retailer sales, and simplify global trade.
Addressing a Major Pain Point in Global E-Commerce
For years, one of the biggest challenges facing international shoppers has been unexpected import fees. Many consumers make purchases on international websites only to be surprised later with additional charges upon delivery. These unforeseen costs often lead to frustration, refusal of packages, and abandoned shopping carts.
A recent survey of shoppers in the United States and the United Kingdom revealed that 41% of consumers would abandon an international e-commerce purchase if the duties and taxes were not clearly stated at checkout. This statistic highlights the significance of the problem and underscores the necessity of a transparent solution. Import UPS Global Checkout addresses this issue by offering a Total Landed Cost Guarantee, ensuring that the amount paid at checkout includes all relevant charges, eliminating surprises at delivery.
How UPS Global Checkout Works
UPS is the first integrated global carrier to provide a guaranteed landed cost solution for international shipments. The service is embedded within UPS’s existing shipping technology, allowing businesses to integrate it seamlessly into their online stores. Key features include:
- Total Landed Cost Guarantee: Buyers see the complete cost of their purchase upfront, including duties, fees, and taxes, for eligible shipments.
- Improved Customer Experience: By removing surprise costs at delivery, customer satisfaction increases, leading to greater brand trust and repeat purchases.
- Data-Driven Accuracy: UPS Global Checkout uses Import artificial intelligence (AI) to assess items in the cart, accurately calculating customs duties and taxes.
- Regulatory Compliance: The system continuously updates based on policy changes, tax laws, and customs duties, helping businesses remain compliant with international shipping regulations.
- Broad Global Reach: Available in 43 origin countries with delivery coverage to more than 200 destinations worldwide, this service enables businesses to expand globally with ease.
The UPS Advantage: A Seamless Shopping and Shipping Experience
Unlike many third-party solutions, UPS Global Checkout is directly integrated into UPS’s logistics infrastructure, offering a one-stop solution for international shipments. This integration allows for real-time updates on duties and taxes, significantly reducing delays at customs. Furthermore, UPS’s commitment to fast, reliable delivery enhances the overall shopping experience for Import consumers worldwide.
Kate Gutmann, Executive Vice President and President of International, Healthcare, and Supply Chain Solutions at UPS, emphasized the importance of this service:
“With UPS Global Checkout, we’re making international Import shopping as easy as shopping in-store. Online shoppers now have complete transparency and peace of mind, knowing that what they pay at checkout is the full cost of a cross-border purchase. This, combined with the premium delivery experience UPS offers, benefits our customers – the retailers – by driving sales. With the changing nature of global trade, expanding growth opportunities in new markets can now be seamless.”
Enhancing Business Opportunities for Retailers
For businesses, especially small and medium-sized enterprises Import (SMEs), international shipping has often been a complex and expensive process. Hidden costs associated with duties and customs fees have discouraged many retailers from expanding into global markets.
With UPS Global Checkout, businesses can now:
- Expand their customer base by offering transparent pricing to international buyers.
- Reduce cart abandonment rates caused by unclear duties and taxes.
- Streamline shipping and compliance with an integrated, AI-powered system.
- Build customer loyalty by providing a hassle-free international shopping experience.
Complementary UPS E-Commerce Solutions
UPS Global Checkout is part of a broader initiative by UPS to simplify cross-border e-commerce. Other recent innovations include:
- UPS Export Assure: An AI-powered tool that assists businesses in creating accurate export documents.
- UPS Paperless® Invoice: A digital solution that eliminates the need for paper customs forms, reducing errors and improving sustainability.
These tools collectively enhance UPS’s ability to support businesses in navigating the complexities of international trade.
The Future of Global E-Commerce with UPS
As e-commerce continues to grow, demand for transparent, reliable, and efficient international shipping solutions is higher than ever. UPS Global Checkout represents a major step forward in meeting this demand, providing consumers and businesses with the confidence to engage in global trade without fear of unexpected costs.
UPS remains committed to innovation, customer satisfaction, and sustainability, ensuring that businesses can scale internationally while delivering an exceptional shopping experience for consumers worldwide.
About UPS
UPS (NYSE: UPS) is one of the world’s largest logistics companies, generating $91.1 billion in revenue in 2024. With a presence in over 200 countries and territories, UPS is dedicated to moving the world forward by delivering what matters. The company’s nearly 490,000 employees operate under a strategy that prioritizes Customer First, Employee Led, and Innovation Driven principles.
UPS is also deeply committed to sustainability, continuously working towards reducing its environmental impact while supporting communities worldwide. For more information, visit www.ups.com.
With the launch of UPS Global Checkout, UPS is setting a new standard for international e-commerce, offering businesses and consumers a seamless, transparent, and stress-free shopping experience. By eliminating surprise import fees and ensuring regulatory compliance, UPS is empowering global trade and making cross-border shopping as effortless as local retail transactions.