FedEx Corp. unveiled fdx, a groundbreaking data-driven commerce platform designed to seamlessly link the entire customer journey. This innovative platform simplifies the process for businesses to boost demand, enhance conversion rates, optimize fulfillment operations, and streamline return processes. Distinguishing itself as the sole logistics company to provide end-to-end e-commerce solutions, FedEx now offers a comprehensive platform catering to businesses of all sizes.
In a major announcement at the National Retail Federation’s Big Show, FedEx Corp. President and CEO Raj Subramaniam revealed the company’s strategic shift towards becoming a digitally-driven business. Leveraging its robust physical transportation network, moving a staggering 15 million packages daily, FedEx aims to empower businesses of all sizes through its innovative fdx platform.
Set to officially launch in the fall of 2024, fdx is currently available for a private preview [upon request], and interested businesses can learn more by signing up. Attendees of NRF 2024: Retail’s Big Show, taking place from January 14 to January 16, can also explore an fdx preview at booth #3674.
The fdx platform is designed to enhance relationships with merchants by providing valuable data and insights that optimize and grow businesses through digital intelligence. Offering improved visibility and connected capabilities across the entire customer journey, fdx enables merchants to make strategic logistics decisions from point of demand to delivery and returns.
Existing digital capabilities available today for merchants include:
- Growing Consumer Demand: Connect with high-value customers through the ShopRunner® member network.
- Increasing Conversion: Share estimated delivery dates and time window updates throughout the shopping experience to boost delivery transparency and encourage conversions.
- Improving Visibility and Control of Shipments: Utilize FedEx Surround® to track shipments in near real time for informed decision-making and risk management.
- Understanding Carbon Emissions Impact: Access detailed carbon emissions data through FedEx® Sustainability Insights to make sustainable supply chain decisions.
- Streamlining Returns: Manage digital front-end return experiences, data exchange, and physical transportation seamlessly in one platform.
Additional digital capabilities slated for the fdx launch in fall 2024 include:
- Optimizing Order Fulfillment: Integrate real-time FedEx network insights into order management systems to surface optimal shipping routes and speeds for efficient, cost-effective deliveries.
- Creating a Custom Post-Purchase Experience: Match brand standards from order tracking to returns, providing transparency with delivery dates and accurate shipment updates.
FedEx is poised to redefine digital commerce, offering a comprehensive platform that integrates new and existing capabilities to meet the evolving needs of businesses in the digital age.
About FedEx Corp.
FedEx Corp. provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of $88 billion, the company offers integrated business solutions through operating companies competing collectively, operating collaboratively and innovating digitally as one FedEx. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.