J.B. Hunt Transport Services, Inc. Earns Top Ranking in JOC Intermodal Service Scorecard for Sixth Consecutive Survey
J.B. Hunt Transport Services, Inc., one of North America’s largest and most diversified supply chain solutions providers, has once again secured the highest distinction in the domestic intermodal segment, being named Best Overall Domestic Intermodal Provider for the second half of 2025 in the latest Intermodal Service Scorecard published by Journal of Commerce (JOC). The results, officially released on February 10, reinforce the company’s sustained leadership position in the intermodal marketplace and underscore its consistent operational execution across an increasingly complex freight environment.
Six Consecutive Top Rankings Since Scorecard Inception
This latest recognition marks the sixth consecutive survey in which J.B. Hunt has captured the No. 1 overall ranking, maintaining a flawless record since the JOC Intermodal Service Scorecard was introduced in 2023. Every edition of the biannual report has placed the company at the top of the domestic intermodal category, highlighting a pattern of reliability and performance that few providers in the industry have matched. The scorecard evaluates service delivery based on direct feedback from the marketplace, making the ranking particularly meaningful as it reflects customer-driven insights rather than internal benchmarks or marketing claims. By sustaining the leading position across multiple survey cycles, J.B. Hunt has demonstrated not only strong performance in isolated quarters but also a durable and repeatable operating model capable of adapting to evolving shipper demands, seasonal fluctuations, and macroeconomic pressures.
Survey Scope and Evaluation Period
The Intermodal Service Scorecard compiles responses from more than 145 shippers, along with asset-based and non-asset-based intermodal marketing companies (IMCs), covering service experiences between July 1 and December 31, 2025. Participants evaluate providers across key execution metrics that influence day-to-day freight performance, including equipment availability, pickup timeliness, delivery consistency, customer service responsiveness, and technology capabilities. Because the data is collected directly from customers operating within live freight networks, the results offer a real-time pulse of industry performance during the second half of the year. This period encompassed peak season freight flows, network congestion challenges, and ongoing supply chain recalibration across North America, making high satisfaction levels particularly noteworthy.
Strong Net Promoter Score and Overall Performance Rating
J.B. Hunt achieved a Net Promoter Score (NPS) of 58, a figure that signals strong customer advocacy and loyalty. In addition to this robust NPS performance, the company earned an overall score of 4.6 out of 5, placing it at the top of the competitive field. The NPS metric is widely recognized across industries as an indicator of customer willingness to recommend a service provider, and a score approaching 60 reflects a high concentration of promoters relative to detractors. Such performance indicates that customers view J.B. Hunt not merely as a transactional carrier, but as a strategic partner capable of delivering consistent value, operational transparency, and service dependability.
Industry-Leading Customer Satisfaction Levels
Among surveyed intermodal providers, J.B. Hunt recorded the highest customer satisfaction rate, with 93% of its customers reporting satisfaction during the evaluation period. This industry-leading figure exceeds broader survey averages and reinforces the company’s reputation for delivering reliable service outcomes. Notably, the JOC report also observed that domestic intermodal services overall maintained strong confidence levels, with 90% of respondents expressing satisfaction across the segment. While this broader industry satisfaction suggests healthy performance conditions, J.B. Hunt’s higher score demonstrates its ability to outperform even in a favorable operating climate. The differentiation reflects execution strength, disciplined operations management, and effective communication across customer touchpoints.
High Marks Across Core Execution Categories
Beyond overall satisfaction and NPS results, J.B. Hunt earned scores above 4 out of 5 in each core execution category measured in the survey, including equipment availability, pickup performance, delivery reliability, customer service responsiveness, and technology integration. Equipment availability remains a critical factor in domestic intermodal performance, as imbalances in container supply or chassis access can quickly disrupt schedules. Strong pickup and delivery performance indicate disciplined coordination between rail partners, drayage networks, and terminal operations. High ratings in customer service highlight the company’s ability to resolve issues quickly and maintain proactive communication, while technology scores reflect investments in digital visibility, shipment tracking, and data integration tools that enhance shipper decision-making. Achieving consistent excellence across all these categories suggests a well-integrated operating model rather than isolated functional strengths.
Operational Excellence Recognized by Leadership
Darren Field, president of intermodal and executive vice president at J.B. Hunt, emphasized that the recognition reflects the company’s daily operational discipline and long-term commitment to service quality. He noted that earning the top ranking six consecutive times underscores the reliability, innovation, and consistency that define the organization’s approach to intermodal transportation. Field’s remarks highlight the internal culture driving performance results, where frontline teams, network planners, and support functions align around measurable service metrics and continuous improvement initiatives. In an industry where variability can stem from rail congestion, weather disruptions, or shifting freight volumes, sustaining excellence requires rigorous coordination and proactive risk management strategies.
Cross-Functional Collaboration Driving Results
Spencer Frazier, executive vice president of sales and marketing at J.B. Hunt, pointed to collaboration as a central driver of customer satisfaction outcomes. He emphasized that strong performance in 2025 was made possible by coordinated efforts spanning account management teams, operations personnel, and customer service representatives. By working together through both favorable and challenging freight conditions, employees across the organization maintained focus on delivering consistent value. Frazier highlighted that customer satisfaction remains the ultimate measure of success, reinforcing the company’s belief that long-term partnerships are built on trust, transparency, and shared problem-solving. This cross-functional alignment ensures that service commitments made during sales engagements are fully supported by operational execution and technology enablement.
Reinforcing Leadership in Domestic Intermodal
Domestic intermodal transportation plays a vital role in North America’s freight ecosystem, offering cost efficiency and environmental advantages by combining rail linehaul with truck drayage. As shippers continue seeking balanced solutions that optimize transit time, cost control, and sustainability objectives, service reliability becomes increasingly critical. J.B. Hunt’s continued leadership in the JOC scorecard signals to the marketplace that its intermodal platform remains dependable amid shifting supply chain dynamics. Consistent recognition also enhances the company’s competitive positioning, particularly as more shippers evaluate modal conversion strategies to manage transportation budgets and emissions targets.
Technology and Network Strength as Competitive Differentiators
High ratings in the technology category reflect J.B. Hunt’s ongoing investment in digital tools designed to provide end-to-end shipment visibility, predictive analytics, and integrated communication channels. In today’s freight environment, technology serves as both a performance enabler and a transparency mechanism, allowing customers to monitor shipments, anticipate disruptions, and adjust planning decisions accordingly. Combined with a broad network footprint and established rail partnerships, these capabilities support resilient service delivery even during periods of elevated freight demand. The company’s ability to align technology with operational processes contributes directly to the high satisfaction and NPS results captured in the survey.
Sustained Performance Amid Evolving Market Conditions
The second half of 2025 presented a dynamic freight landscape characterized by demand fluctuations, ongoing inventory normalization across retail and manufacturing sectors, and persistent cost pressures. Maintaining top-tier service performance under such conditions requires disciplined capacity management and data-driven planning. J.B. Hunt’s results suggest that its intermodal division successfully balanced volume flows with equipment positioning and drayage coordination, minimizing service variability during peak shipping periods. By consistently earning strong customer feedback across consecutive survey cycles, the company demonstrates that its operating framework remains adaptable and resilient.
Looking Ahead to Continued Service Excellence
As the JOC Intermodal Service Scorecard continues to serve as a benchmark for domestic intermodal performance, J.B. Hunt’s six-survey winning streak sets a high standard for competitors. The company’s leadership has indicated that customer trust and satisfaction will remain central priorities as it advances its intermodal strategy. Sustained focus on operational excellence, technology innovation, and collaborative engagement across teams positions the organization to build upon its track record. With 93% customer satisfaction, a Net Promoter Score of 58, and leading marks across core execution categories, J.B. Hunt closes 2025 reaffirming its role as a premier domestic intermodal provider and reinforcing confidence among shippers navigating an increasingly complex supply chain landscape.
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