Swissport Strengthens Commitment to Safety Vision Through Ideagen Partnership
Swissport International, a global leader in ground services and cargo handling for the aviation industry, has announced a strategic partnership with Ideagen, a leading provider of safety and quality management software. This collaboration marks a major step forward in Swissport’s drive toward achieving its ambitious 2030 Vision of Zero Harm.
Through this partnership, Swissport will deploy Ideagen’s integrated safety, quality, and risk management solution across its 279 global locations. The platform will streamline the company’s ability to share safety information with regulatory bodies, improve compliance, and enhance overall operational safety. Covering everything from incident investigations to audits, inspections, and risk management, Ideagen’s platform offers Swissport a comprehensive and intuitive toolset.
The new system will empower Swissport’s 62,000 employees to report, monitor, and manage safety incidents, inspections, audits, and action plans more efficiently. With integrated business intelligence and advanced reporting capabilities, Swissport will gain a complete view of its safety performance, enabling targeted improvements across its worldwide operations.
David Clark, Global Head of Quality, Health, Safety, and Environment at Swissport, commented:
“Ensuring the health, safety, and security of our colleagues, customers, and stakeholders is our utmost priority. We are always seeking innovative ways to strengthen our safety culture and promote a zero-harm mindset. Partnering with Ideagen will provide us with powerful tools to capture, manage, and analyze our safety data, allowing us to proactively identify risks and prevent incidents.”
Ben Dorks, CEO of Ideagen, said:
“We are thrilled to support Swissport in advancing its Zero Harm vision. Ideagen has a long history of helping aviation organizations create safer environments for passengers, crews, and ground teams. We are proud to collaborate with a company of Swissport’s caliber and look forward to contributing to the success of their 2030 goals.”
Swissport will leverage some of Ideagen’s most advanced features, including AI-enhanced data management to process large volumes of inspection data and identify key focus areas. Mobile incident reporting will make it easier for frontline employees to engage with the system, while built-in translation services will support Swissport’s international operations. By consolidating all safety functions into a single platform, Swissport aims to achieve mature risk management capabilities — connecting data sources, spotting potential risks early, and driving its Zero Harm strategy.
Ideagen specializes in regulatory compliance solutions, serving over two million users across 16,000 customers worldwide. Its client base includes 250 aviation organizations, nine of the top 10 aerospace and defense companies, more than 1,000 government bodies, and major players in healthcare, food and beverage, mining, construction, and energy.
Clark concluded:
“This partnership will not only help us continually enhance our safety performance, but it will also make our processes faster and more efficient. We are excited to see the wide-ranging benefits that Ideagen’s software will bring to our global safety management system.”
About Swissport
In 2024, Swissport International AG provided best-in-class airport ground services for some 247 million airline passengers (2023: 232 million), welcomed 5.9 million lounge guests (2023: 5.7 million), and handled roughly 5 million tons of air freight (2023: 4.7 million) at 117 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. At the end of December 2024, the world’s leader in airport ground services and air cargo handling, with currently around 62,000 employees, was active at 279 airports in 45 countries on six continents.
About Ideagen
Ideagen brings clarity and confidence to the safe hands and trusted voices protecting our world.
By unifying deep regulatory expertise and innovation with affordable, best-in-classsoftware we provide trusted, meaningful intelligence to regulated and high-compliance industries such as life sciences, healthcare, banking and finance, aviation, defense, manufacturing and construction.
From the shop floor to the flight deck, from the front line to the boardroom, our 16,000 customers include more than 250 global aviation organizations, nine of the top ten accounting firms, nine of the top ten global aerospace and defense corporations, 15 of the top 20 global pharmaceutical companies and 65% of the top 20 global food & drink companies and includes blue chip brands such as Heineken, British Airways, BAE, Aggreko, US Navy, Bank of New York and Johnson Matthey.
Headquartered in Nottingham UK, with offices across the US, Australia, India, Malaysia and UAE, our 1800+ colleagues are dedicated to supporting industries to turn risk into resilience.