Textron Aviation Expands Service Network in Australia with New Facility at Essendon Fields Airport
In an exciting move that underscores its commitment to enhancing support for customers in the Asia-Pacific (APAC) region, Textron Aviation has announced plans to construct a modern, expanded service facility at Essendon Fields Airport, located in Melbourne, Australia. This initiative aims to provide enhanced services for Cessna, Beechcraft, and Hawker aircraft owners and operators across the region, as well as increase the company’s capacity to meet growing customer demands. With construction set to begin in March 2025, the new facility is expected to be fully operational by early 2026, further solidifying Textron Aviation’s presence in Australia and the APAC region as a whole.
A Strategic Expansion to Meet Growing Demand
Textron Aviation’s expansion in Australia is driven by the growing fleet of over 1,400 aircraft operating in the APAC region. The new facility will cater to the service, maintenance, and support needs of these aircraft, providing customers with faster and more efficient service. The facility’s larger, modernized design aims to streamline aircraft servicing, ensuring reduced downtime and more timely schedules for essential maintenance activities.
“Building this new facility to support the more than 1,400 aircraft operating in the APAC region demonstrates our commitment to providing the strongest combination of factory-direct maintenance and service solutions available for our customers,” said Brian Rohloff, Senior Vice President of Global Customer Support at Textron Aviation. “This investment will grow our capacity and help us to better assist customers with scheduled maintenance, modifications, and aircraft-on-ground support.”
The new service facility will more than double the square footage of the company’s existing space, increasing it to over 35,000 square feet (approximately 3,343 square meters). This will allow Textron Aviation to accommodate more aircraft at any given time, thus improving the efficiency of maintenance operations. Furthermore, the facility’s location within Essendon Fields Airport will be more central, which is based on customer feedback and is designed to make it easier for clients to access the facility.
Enhancing Customer Experience
In addition to the expanded service space, the new facility will feature several upgrades aimed at improving the customer experience. For instance, the addition of a new parts stockroom will ensure faster shipping and parts availability for customers in the region. The facility will also include a state-of-the-art customer lounge, offering a comfortable space for customers to relax while their aircraft is being serviced.
Textron Aviation’s commitment to delivering exceptional service is evident in the breadth of its offerings. The company’s global network of service centers, mobile service units, and 24/7 support lines ensures that aircraft owners and operators have access to factory-direct maintenance, repairs, and modifications wherever they may be located. The expansion of the Essendon Fields facility will further strengthen Textron Aviation’s ability to provide rapid, high-quality service in the region.
Supporting Growth Across Australia and Beyond
Textron Aviation’s expansion at Essendon Fields follows another significant milestone for the company in Australia: the opening of a larger, modernized service facility at Jandakot Airport in Perth, which was announced in June 2024. In addition to the new facility at Essendon Fields, the company has also expanded its parts warehouse at Essendon Fields Airport, further increasing its capacity to meet customer needs.
This growth is part of a broader effort to enhance Textron Aviation’s service offerings in Australia and the APAC region. In 2020, Textron Aviation acquired Premiair Aviation Maintenance, a leading Australian service center, and has since rebranded the company as Textron Aviation Australia Pty Ltd. The acquisition has enabled Textron Aviation to integrate its Perth, Gold Coast, and Melbourne facilities into its global service network, ensuring comprehensive coverage and support for its customers throughout the region.
Textron Aviation’s Global Service Network
Textron Aviation is known for providing top-tier service and support to its customers worldwide, with a network of nearly 3,000 employees across its global service centers. Customers who own Cessna, Beechcraft, and Hawker aircraft benefit from direct access to expert service representatives who provide a wide range of services, including scheduled maintenance, inspections, repairs, avionics upgrades, equipment installations, refurbishments, and more.
In addition to its global network of service centers, Textron Aviation operates a fleet of more than 50 mobile service units (MSUs) and Go Teams stationed around the world. These teams are available to provide on-site support for maintenance events and can be mobilized quickly in response to urgent needs. The company’s 24/7 AOG (aircraft-on-ground) support service ensures that customers experiencing unplanned downtime can receive expedited support to get their aircraft back in the air as quickly as possible.
Textron Aviation’s global service network plays a crucial role in ensuring that the company’s customers receive the highest quality care throughout the entire ownership experience. With more than 95 years of experience in the aviation industry, Textron Aviation continues to set the standard for excellence in aircraft service and support.
Textron Aviation: A Legacy of Excellence in Aviation
Textron Aviation has long been a leader in the aviation industry, with a portfolio that spans a wide range of aircraft, including business jets, turboprops, high-performance pistons, and special mission aircraft. The company’s flagship brands—Cessna, Beechcraft, and Hawker—are known for their legendary performance, reliability, and versatility. Textron Aviation has produced more than half of all general aviation aircraft worldwide, and its products are relied upon by customers in more than 170 countries.
Textron Aviation’s commitment to customer satisfaction and support is integral to its success. The company’s global service network ensures that customers have access to the services they need, whenever they need them, and helps to maximize the value of their aircraft ownership experience.
About Textron Aviation
Textron Aviation is a division of Textron Inc., a multi-industry company with a diverse portfolio that includes aircraft, defense, industrial, and finance businesses. Textron Aviation is home to a range of aircraft brands, including Beechcraft, Cessna, and Hawker, and offers a comprehensive range of aviation products and services to customers around the world.
Textron Aviation’s aircraft portfolio includes business jets, turboprops, high-performance pistons, and special mission aircraft, as well as military trainer and defense products. The company’s aircraft are known for their performance, versatility, and reliability, making them the preferred choice for customers in a variety of industries, including business aviation, government and defense, and special missions.
With a network of service centers, parts facilities, and mobile service units around the world, Textron Aviation is well-equipped to support its customers throughout the entire ownership experience. The company’s 24/7 AOG support ensures that customers experiencing unplanned downtime can quickly receive the assistance they need to get back in the air.
About Textron Inc.
Textron Inc. is a diversified global company that operates in a wide range of industries, including aircraft, defense, industrial products, and finance. Textron is known for its powerful portfolio of brands, which includes Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation.
Textron’s diverse portfolio enables the company to provide innovative solutions and services to customers in a variety of industries, and its global network ensures that the company can meet the needs of its customers wherever they may be located.