Juniper Networks® (NYSE: JNPR), a leading provider in secure, AI-driven networking, announced that Thai Airways has upgraded its network infrastructure at its Thailand headquarters with Juniper’s AI-Native Networking Platform. This platform delivers timely, accurate data, real-time response, and robust infrastructure, enhancing both wired and wireless services with increased reliability, security, and measurability. The upgrade enables Thai Airways to achieve greater operational simplicity, productivity, and consistent performance at scale, benefiting both operational and end-user experiences.
A Strategic Digital Transformation
Driven by a vision to enhance operations, workflows, and the customer experience, Thai Airways has embarked on a digital transformation, partnering with Juniper to revamp its network systems. This transformation makes Thai Airways the first in Thailand to implement Wi-Fi 6E, using Juniper AP45 access points in tandem with Juniper EX Series Ethernet switches across core, distribution, and access networks. These upgrades support the airline’s mission to provide a seamless online experience for customers researching, booking, and managing their flights.
Intelligent Network Management with Mist AI™
Central to the deployment is Mist AI™, Juniper’s AIOps platform, which draws on nine years of data science advancements to offer deep insights into user experiences and proactive fault resolution. By reducing network-related issues by up to 90%, Mist AI™ facilitates efficient end-to-end management of Thai Airways’ wired and wireless networks, reducing the need for manual intervention while ensuring each connection remains secure and dependable for every device, user, application, and asset. Additionally, Juniper Mist Wired and Wireless Assurance cloud services have been integrated to streamline operations across Thai Airways’ critical business systems.
Enhanced Issue Resolution with Marvis Virtual Network Assistant
The deployment also features Marvis, Juniper’s Virtual Network Assistant, which empowers Thai Airways’ IT team to detect and resolve networking issues swiftly through an intuitive conversational interface. By identifying root causes and providing actionable insights, Marvis has significantly reduced user complaints and operational troubleshooting time, allowing the IT team to refocus on creating added value for customers.
Supporting Growth as Thailand’s National Airline
As Thailand’s flagship airline and a major hub in Asia, Thai Airways is known worldwide for its exceptional service and extensive network. With post-pandemic travel demands surging, Thai Airways recognizes its corporate network as essential to future growth. The new network infrastructure enables its IT team to deliver consistent, high-quality experiences across all touchpoints and stakeholders, with plans to expand Juniper’s solutions to its hubs at Thailand’s two major international airports, potentially exceeding the current deployment’s scale.
This modernization reaffirms Thai Airways’ commitment to innovation, operational excellence, and an enhanced customer experience, positioning it for continued growth in an increasingly digital aviation industry.