ANA Partners With Quvia to Enhance In-Flight Connectivity and Passenger Experience ANA Deploys Quvia to Monitor In-Flight Connectivity
Quvia, an edge-to-cloud network platform, has announced that All Nippon Airways (ANA) is deploying its technology to gain independent, real-time insights into in-flight connectivity (IFC) performance and passenger Quality of Experience (QoE). The collaboration is intended to support the Japanese airline’s ongoing efforts to improve its onboard digital services and deliver a more consistent internet experience to passengers.As connectivity becomes an increasingly important component of air travel, airlines are investing in technologies that allow passengers to remain connected throughout their journeys. Internet access supports a wide range of activities, including communication, online work, entertainment and access to digital services. For airlines, maintaining reliable connectivity across aircraft, routes and individual flights has therefore become an important part of the overall customer experience.
ANA continues to strengthen its in-flight connectivity capabilities, including the expansion of free, high-speed internet services across its international fleet. By deploying Quvia’s platform, the airline aims to obtain a clearer understanding of how its connectivity services perform in real-world operating conditions and how passengers experience those services while travelling.The technology will provide ANA with an independent view of connectivity performance across different flights, aircraft and routes. These insights are expected to help the airline better understand network conditions, identify performance issues and make more informed decisions as it continues to develop its in-flight digital experience.
Supporting the Expansion of High-Speed In-Flight Internet
The aviation industry is placing greater emphasis on digital connectivity as passenger expectations continue to evolve. Travellers increasingly expect internet access that allows them to communicate, work and use online services while flying. As a result, airlines are working to improve the availability, speed and consistency of their onboard internet offerings.ANA’s expansion of free, high-speed internet across its international fleet reflects its commitment to strengthening the passenger experience. However, providing connectivity across an airline’s network involves more than making internet access available. Airlines must also understand how well their services perform under varying operating conditions and whether passengers can use them reliably throughout their journeys.
Connectivity performance can vary depending on factors such as aircraft operations, route conditions, network capacity and the number of passengers using onboard internet services. Monitoring these factors can help airlines develop a more comprehensive understanding of their connectivity infrastructure.Quvia’s deployment is intended to give ANA a consistent source of information about these performance differences. By bringing network performance information together with passenger Quality of Experience insights, the airline can evaluate connectivity from both a technical perspective and the perspective of the people using it.
This information will support ANA as it continues to expand its onboard internet capabilities and work toward delivering a more dependable digital experience across its international operations.
Real-Time Insights Into Passenger Quality of Experience
A central element of the partnership is the use of Quality of Experience data to help ANA understand how passengers experience in-flight connectivity.Network performance measurements can provide information about the technical condition of a connection. However, technical indicators alone may not fully explain whether passengers are satisfied with the service or whether they encounter difficulties while accessing online applications.
Quality of Experience focuses on the usability and perceived performance of digital services. In an aviation environment, this perspective can help airlines understand whether the connectivity available onboard meets passenger expectations.Quvia combines real-time passenger QoE information with network performance data, giving ANA a more comprehensive view of its in-flight connectivity services. The approach is designed to help the airline assess service performance across its operations rather than relying solely on isolated measurements or individual reports.
With a more consistent view of passenger experience, ANA can better evaluate how connectivity behaves across different aircraft and routes. This visibility may also help the airline identify areas that require further investigation and establish a stronger information base for future service improvements.The availability of these insights is particularly relevant as airlines expand their digital offerings. As more passengers depend on onboard internet access, understanding the relationship between network performance and user experience becomes increasingly important to maintaining service quality.
Improving Connectivity Decisions Across Aircraft and Routes
Managing in-flight connectivity across an airline’s fleet presents operational challenges. Aircraft operate across different routes and geographic regions, while passenger demand and network conditions can change throughout a journey. These variations make it important for airlines to have a consistent method of assessing performance.Through the Quvia deployment, ANA will gain visibility into connectivity conditions across flights, aircraft and routes. This broader perspective is intended to help the airline evaluate service performance more effectively and support decisions related to its onboard connectivity strategy.
The platform’s combination of passenger experience insights and network performance information can help ANA move toward a more proactive approach to connectivity management. Rather than viewing technical performance and passenger satisfaction as separate considerations, the airline will be able to examine both together.Such information can support efforts to identify performance patterns, understand differences between operating environments and determine where additional attention may be needed. It can also provide a foundation for evaluating connectivity improvements over time.
For passengers, the broader objective is to support a more consistent and reliable in-flight internet experience. For ANA, the deployment provides an additional source of information to guide connectivity decisions as the airline continues to enhance its onboard services.The announcement does not specify particular performance targets, deployment completion dates or quantified improvements expected from the platform. Instead, the partnership focuses on establishing better visibility into connectivity performance and passenger experience to inform the airline’s continuing development of its digital services.
ANA Highlights Its Commitment to Customer Experience
ANA has identified customer experience as an important part of its ongoing service development, including improvements to in-flight connectivity.Commenting on the deployment, Kentaro Okada, Vice President of Customer Experience at ANA, said the airline remains committed to continually enhancing the experience it provides to customers, including through the expansion of high-speed in-flight connectivity.Okada explained that Quvia will provide greater visibility into connectivity performance and the passenger experience as ANA continues to strengthen its in-flight services.
The statement highlights the airline’s focus on understanding how onboard technology performs in practice. As connectivity becomes a more prominent part of the passenger journey, the ability to evaluate service quality can help airlines make better-informed decisions about their digital offerings.By incorporating independent performance insights into its approach, ANA aims to strengthen its understanding of the services available to passengers. This information will be relevant as the airline continues to expand high-speed internet access and adapts its onboard experience to changing customer expectations.The deployment also reflects the broader importance of connectivity management in modern aviation. Reliable internet access requires airlines to consider both the technical infrastructure supporting the service and the experience delivered to passengers using it.
Quvia Supports Airlines With Network Intelligence
Quvia provides an edge-to-cloud network platform designed to deliver real-time visibility into network performance and Quality of Experience. The company’s technology combines performance monitoring with artificial intelligence capabilities intended to adapt connectivity and data movement according to operational priorities.The platform is designed to help organisations understand how their networks perform and make more informed decisions about connectivity. By connecting information from network environments with applications and operational requirements, Quvia aims to support reliable digital services across distributed systems.
In the aviation sector, these capabilities are relevant because in-flight connectivity must support passenger applications in a complex operating environment. Airlines need visibility into network performance to understand how their onboard services are functioning and to identify opportunities for improvement.Quvia’s approach brings network performance and passenger experience information together, helping airlines assess connectivity from multiple perspectives. The company’s technology is intended to provide the insights needed to guide decisions about network operations and service quality.For ANA, the deployment will establish an independent source of real-time connectivity intelligence. This is expected to support the airline’s ongoing work to strengthen in-flight internet services and improve its understanding of passenger experience across its fleet.
Preparing for the Next Stage of In-Flight Digital Services
The partnership also reflects the changing role of connectivity in the aviation industry. As airlines introduce new digital capabilities and expand internet access, network visibility is becoming increasingly important to maintaining service standards.Passengers may use onboard internet for messaging, browsing, professional communication and other digital activities. Meeting these varied requirements involves understanding not only whether a connection is available, but also how effectively it supports the services passengers want to use.
For airlines, reliable performance information can provide a stronger basis for evaluating current services and planning future improvements. Consistent insights across aircraft and routes can also help organisations assess whether connectivity performance varies between different parts of their operations.Quvia’s combination of real-time network data and passenger QoE insights is intended to give ANA the information needed to support this process. As the airline expands its high-speed connectivity offering, the platform will help it maintain a clearer view of the relationship between network conditions and passenger experience.Mike Moeller, Senior Vice President of Aviation at Quvia, said airlines need a consistent way to understand passenger experience across connected aircraft as in-flight connectivity continues to evolve.
Moeller added that ANA is establishing a foundation for better-informed decisions today while retaining the flexibility to build on that capability as new technologies and digital services emerge.His comments underline the importance of developing connectivity strategies that can accommodate future changes in aviation technology. As onboard digital services evolve, airlines will need ways to evaluate network performance and understand how new capabilities affect passengers.
Building a More Connected Passenger Experience
ANA’s deployment of Quvia represents another step in the airline’s efforts to strengthen its in-flight digital experience. By combining independent network performance visibility with real-time passenger Quality of Experience information, the airline aims to gain a more complete understanding of its connectivity services.The initiative supports ANA’s broader expansion of free, high-speed internet across its international fleet. It also provides a foundation for evaluating service performance across aircraft, flights and routes as the airline continues to develop its onboard offerings.
For Quvia, the collaboration demonstrates the application of network intelligence and Quality of Experience monitoring in aviation. Its platform is designed to help airlines understand connectivity performance and use that information to guide operational decisions.Although the announcement does not provide specific deployment milestones or measurable performance outcomes, the partnership establishes a clear objective: improving visibility into the in-flight connectivity experience to support better-informed decisions.As passenger expectations for digital services continue to grow, the ability to understand and assess connectivity performance will remain an important consideration for airlines. Through its work with Quvia, ANA is seeking to strengthen that capability while continuing to focus on the quality of the experience it delivers to travellers.
About Quvia
Quvia is an edge-to-cloud network platform that provides organisations with real-time visibility into network performance and Quality of Experience. The company’s technology uses artificial intelligence to adapt connectivity and data movement according to operational priorities.
Quvia aims to create a digital connection between edge environments and cloud infrastructure, helping applications, automation and artificial intelligence systems operate reliably across different environments. Its platform is designed to support organisations that depend on network performance, visibility and intelligent connectivity management.Through its collaboration with ANA, Quvia is bringing its network intelligence capabilities to the airline’s in-flight connectivity operations, supporting efforts to understand passenger experience and strengthen the delivery of onboard digital services.