PROS Introduces Kairos Platform to Advance AI-Powered Airline Retailing
PROS Unveils New Platform for Airline Commerce
PROS, a technology provider specializing in commercial intelligence and airline retailing solutions, has introduced PROS Kairos, a new platform designed to help airlines modernize their retailing operations through artificial intelligence (AI), advanced pricing science and integrated data capabilities.Announced in Houston, Texas, on October 12, 2026, PROS Kairos brings together airline data, intelligent workflows, AI-powered automation and commercial expertise in a unified workspace. Built on a data and AI foundation powered by Databricks, the platform is intended to simplify how airline commercial teams access information, generate insights and carry out essential retailing activities.
The new platform addresses the growing need for airlines to respond quickly to changing market conditions, evolving passenger expectations and increasing competition. By combining data and intelligence in one environment, PROS aims to reduce the manual work associated with navigating multiple applications and disconnected systems.
PROS Kairos introduces an agentic approach to airline retailing, allowing users to interact with platform capabilities through a conversational interface and natural-language requests. This approach is intended to help airline analysts access relevant information, coordinate workflows and make informed commercial decisions with fewer operational barriers.
The launch also reflects PROS’ strategic decision in February 2026 to concentrate exclusively on travel retailing. Drawing on more than four decades of experience in commercial technology, content and pricing innovation, the company is positioning Kairos as a foundation for the next stage of airline commerce.
A Unified Workspace for Airline Commercial Teams
Airlines frequently rely on multiple systems to manage pricing, product information, inventory-related activities, and commercial analytics. Moving between these applications can create additional work for analysts, complicate workflows and make it more difficult to obtain a consistent view of business performance.PROS Kairos is designed to address these challenges by bringing data, insights and workflows together within a single platform experience.
Through a unified workspace, airline analysts can access relevant capabilities without continually switching between separate applications. The platform aims to make commercial processes more accessible while helping users spend less time navigating systems and more time evaluating information and taking action.The workspace is also designed to accommodate different responsibilities within airline organizations. Rather than providing every employee with an identical interface, PROS Kairos can tailor the experience according to user roles, permissions and operational requirements.
This role-based approach is intended to ensure that analysts have access to the information, tools and workflows relevant to their work. The platform particularly supports interaction with PROS product management capabilities, including Product Catalog and Stock Keeper.
Personalization is another component of the platform’s design. PROS Kairos can retain user preferences and workspace configurations, enabling individuals to maintain a consistent working environment across sessions.Together, these features are intended to improve usability, simplify access to commercial intelligence and support more efficient collaboration across airline retailing functions.
Conversational Interfaces and Agentic AI
A central feature of PROS Kairos is its conversational, agentic interface, which enables users to access information and platform capabilities through natural-language interactions.Traditional airline commercial workflows can require users to navigate several screens, retrieve information from different systems and perform repetitive manual steps before reaching a decision. By introducing conversational interactions and intelligent workflows, PROS aims to reduce some of these obstacles.
The platform is designed to help analysts obtain insights and initiate relevant activities through a more direct interface. This can make complex capabilities easier to access while supporting a more streamlined experience for commercial teams.Agentic AI extends beyond conventional question-and-answer functionality. Intelligent agents can be designed to coordinate tasks, access relevant information and support multistep workflows within defined operational permissions and controls.
PROS plans to expand these capabilities throughout its airline commerce applications over time. Planned areas include offer optimization, dynamic pricing, shopping, group sales optimization and offer marketing.These applications are important to airline retailing because carriers must continually evaluate demand, pricing opportunities, product availability and customer purchasing behavior. AI-supported workflows could help commercial teams process information more efficiently and respond to changing conditions.
The company’s longer-term objective is to embed intelligent agents throughout its platform rather than treating AI as an isolated feature. This approach is intended to create a common foundation for developing and extending capabilities across multiple commercial functions.
Databricks Provides the Data and AI Foundation
The introduction of PROS Kairos includes the adoption of the Databricks Data + AI Platform as the core data and AI foundation supporting the platform’s analytics and AI initiatives.This architecture is designed to help airlines connect different types of information, including market, behavioral and operational data. Bringing these sources together can provide AI applications with broader business context and help support more informed commercial decisions.
Airline data environments often contain information distributed across multiple systems and platforms. Connecting these sources while preserving governance and operational control is an important consideration when developing enterprise AI applications.The combined PROS Kairos and Databricks approach is intended to give airlines a governed and open way to use their data without requiring them to migrate everything into one platform.
This flexibility is significant for airlines that have already invested in established technology infrastructure. Instead of making a complete replacement of existing systems a prerequisite, the architecture is designed to support connections across different data environments.According to the companies’ stated approach, this shared data foundation can provide intelligent agents with the context needed to reason across disparate information sources. It is also intended to help airlines retain control and choice over their data and AI environments.
Another objective is to enable intelligence developed for one application to be reused across the wider Kairos architecture. Reusable intelligence could support the introduction of additional capabilities without requiring every new application to rebuild its underlying data and AI foundations independently.By combining commercial expertise with a common data architecture, PROS aims to support a more flexible approach to airline technology development.
Open Architecture and Simplified Integration
Integration complexity remains an important challenge for airlines seeking to introduce new digital capabilities while maintaining existing operational systems.PROS Kairos incorporates an architecture designed to simplify how users and intelligent agents interact with different platform functions. Users can work through a single platform agent, while the PROS Agent Orchestrator is designed to coordinate specialized agents through open-source Model Context Protocol (MCP) connections.
MCP provides a standardized approach for connecting AI applications with external tools and data sources. Within the Kairos architecture, these connections are intended to help specialized agents work together across airline commerce workflows.The orchestration approach could help reduce the need for users to manage separate interfaces for different capabilities. It also establishes a framework for extending the platform as additional intelligent agents and applications become available.
The open-architecture strategy is designed to reduce integration complexity while preserving flexibility for airlines. Rather than requiring every carrier to adopt an entirely new technology environment, PROS intends to enable customers to build on existing investments and connect with the broader airline retailing ecosystem.This approach supports a gradual modernization strategy in which airlines can introduce capabilities according to their priorities, resources and business requirements.
Supporting the Transition to Modern Airline Retailing
The launch of PROS Kairos comes as airlines continue to evaluate how digital technologies can improve their commercial operations and retailing strategies.Modern airline retailing involves more than selling seats at fixed prices. Carriers increasingly need to manage differentiated products, optimize offers, respond to changing demand and coordinate decisions across pricing, shopping and marketing activities.Achieving these objectives requires access to relevant data, effective analytical tools and workflows that can respond to changing business conditions.
PROS Kairos is intended to provide a platform for these capabilities by combining pricing science, airline data and AI within a unified environment. Its modular approach is designed to give airlines the flexibility to adopt the functions most relevant to their requirements.The platform also aims to preserve commercial independence by allowing airlines to continue using existing PROS solutions and connect with other components of their technology ecosystems.
For carriers evaluating AI adoption, this flexibility could be particularly relevant because modernization programs often involve complex technology dependencies, substantial investments and different implementation timelines.Rather than forcing airlines to choose between developing a completely customized solution and committing to a closed, comprehensive software suite, PROS is positioning Kairos as an adaptable platform that can evolve with changing commercial needs.
The company expects agentic AI to become increasingly integrated into airline commerce applications, supporting more automated workflows and helping commercial teams make decisions with greater access to relevant information.However, the practical benefits will depend on implementation, data quality, governance, integration with existing systems and the performance of the capabilities deployed by individual airlines.
PROS Leadership Highlights the Need for Greater Flexibility
Sunil John, CEO of PROS, said the airline industry’s technology environment is changing rapidly, making flexibility an increasingly important consideration for commercial systems.He noted that airline commercial technology has historically evolved at a relatively slow pace, while current technological developments and changing global conditions can require businesses to adapt within days.
John explained that PROS Kairos was developed to help airlines introduce new capabilities more quickly without having to choose between a fully customized technology build and a long-term commitment to a single closed software suite.His comments emphasize the company’s view that the ability to adapt is becoming a central requirement for airline retailing platforms.The introduction of Kairos reflects an effort to give airlines more options for modernizing their commercial technology while building on their existing systems and investments.
Databricks Emphasizes Context for Intelligent Agents
Shiv Trisal, Global Industrials and Energy Go-to-Market Leader at Databricks, highlighted the role of connected data in enabling agentic workflows across airline retailing.Trisal said the industry must move toward agentic workflows to realize the full potential of modern airline retailing. He also emphasized that AI agents operating only within isolated transactional systems may lack the broader context required to make effective decisions.
The Databricks foundation is intended to help airlines unify disparate data sources and provide intelligent agents with a more comprehensive understanding of business conditions.This shared intelligence layer is expected to support decisions across airline commercial functions, including activities that require information from several operational and analytical systems.
By combining PROS’ airline retailing and pricing expertise with Databricks’ data and AI infrastructure, the companies aim to establish a foundation for developing intelligent applications that can operate across interconnected business processes.The collaboration reflects a broader industry focus on connecting enterprise data environments with AI applications capable of supporting increasingly complex workflows.
A Foundation for Future Airline Commerce Innovation
PROS Kairos establishes a new platform direction for the company as it focuses on expanding AI-supported capabilities across airline retailing.Its principal elements include a unified workspace, role-based personalization, conversational interactions, intelligent agent orchestration and a data foundation powered by Databricks. Together, these capabilities are intended to simplify access to commercial information and provide airlines with greater flexibility in deploying new technology.
Future development is expected to extend agentic capabilities across offer optimization, dynamic pricing, shopping, group sales optimization and offer marketing.The platform’s architecture is designed to support the reuse of intelligence across applications while allowing airlines to maintain flexibility over their data environments and technology investments.
For airlines, the potential value lies in bringing commercial data, analytical intelligence and operational workflows closer together. This could help reduce manual effort, improve access to insights and support more responsive decision-making across retailing functions.PROS Kairos builds on the company’s experience in pricing and commercial intelligence while establishing a framework for the continued integration of AI into airline commerce.
As airlines assess their next steps in digital transformation, platforms that combine established commercial expertise with connected data and intelligent automation may become increasingly important to their retailing strategies. The effectiveness of this approach will ultimately be determined by how successfully airlines integrate and apply these capabilities to their individual operational and commercial requirements.
About PROS
PROS is the modern airline retailing transformation partner built for airline commercial independence and measurable outcomes. PROS helps airlines create, price, sell, and optimize offers through a unique combination of airline commercial expertise, proven pricing science, AI, intelligent automation, and an open ecosystem. Backed by more than 40 years of industry experience, PROS enables airlines to increase revenue performance, enhance customer experiences, and modernize retailing operations while maintaining flexibility and control